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1.3 Based on 59 reviews
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    • Worst nightmare ever 2
    • Getting away 1
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    • Customer service 10
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It has been a hassle with this insurance company , I got hit by one of theit insured, and there is no professionalism or empathy at all, you call the customer service and the hang up on you, you request a supervisor and they never available, i had to wait 12 days from the ay of accident for them to make an estimate, all that time i had to be traveling back and forth with my daughter with an open heart surgery on buses they didnt even bother on... Read more

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So the insurance told me that i was able to take my car to any body shop to get it fix, I received the check now I have to go thru Nissan motor cause they send out the check to Nissan motor....It doesn't make any sense why I need to contact them. I've taken my car to several body shops and they have no idea why infinity did this. I'm very very unsatisfied this service I will no longer keep this insurance am looking around for better one and one... Read more

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Will never get this auto insurance they do not do or pay especially when u pay your policy every month on time just everything about them is fishy!

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Terrible bs of a car insurance company buyer beware buy anywhere else and save yourself the nightmare to deal with infinity *** artirst fraudalent rates and bad experience if u ever have to need what you think u are buying stay away from infinity period!

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I had a very bad experience with Infinity car insurance my insurance is due to be taken out automatically the 1st of every month but they decided to take it out three days ahead of time which put me into overdraft I made a phone call and ask them about it they told me that they were sorry and if it isn't paid and comes back that I would be a good for them for 15 more dollars so that's $35 overdraft fee plus $15 fee to Infiniti this was done for... Read more

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Terrible worst out there !! Don't ever ever ever go with them they threaten and lie

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I've Been with this insurance for many years have multiple cars in my policy and instead of getting discounts the installments keep going higher, time for a change in insurance, disappointment.

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I decided to go else where for my insurance, and also moved in the meantime. I forwarded my address like most people do when they move to make sure they receive any mail left behind. I was unaware there was any remaining balance, and still am. As of now I'm waiting for a breakdown to verify whether it is accurate. They will NOT even call or email you as a form of contact, only mail which I never received until I noticed it on my credit report.... Read more

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They are horrible insurance ,and dont want to pay for the damages. They lie in their reports to not pay more. The government needs to pay close attention to them because, their doing alot of things wrong. They need to be out of business. Read more

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BE CAREFUL MIAMI INFINITY POLICY HOLDER OF FUTURE ONES!!!!!! GET RID OF THIS COMPANY ASAP IN YOU ARE WITH THEM. THEY ARE CHEAP BUT DO NOT REPRESENT YOU IN ANY MANNER!!!!. THEY DO NOT CARE ABOUT YOU!!!! DO NOT GET INFINITY INSURANCE !! THEY ARE THE WORST. DO NOT PURCHASE INSURANCE THROUGH THIS COMPANY! FRAUD, FRAUD, FRAUD! This is a scamming insurance company and the only thing they do is steal your money. My dad was an infinity insurer for the... Read more

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