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I strongly reccomend that you choose any insurance company EXCEPT Infinity. They are not interested in being fair, professional, courteous or friendly. The fact that thier motto is "We are there for you" is complete and utter false advertising. NOBODY FROM INFINITY ANSWERS THIER PHONE NOR RETURNS MESSAGES. They do not care that you have been in accident and that you are further inconvenienced above and beyond your injuries by not having a car to drive nor do they timely supply you with a rental. WORST INSURANCE COMANY EVER IN EXISTANCE. KARLEE COLLINS IS A HORRIBLE ADJUSTER AND HER MANAGER TREVOR AUSTIN IS NON EXISTENT BECAUSE HE NEVER RETURNS MY PHONE CALLS. WHO IS RESPONSIBLE FOR THIS LACK LUSTER COMPANY???

The managers DONT EVEN return your pone calls. I dont know who the supervisors are because INFINITY makes it that way. You cannot report a employees snarky attitude problems in their customer service BECAUSE THERE IS NOBODY TO REPORT IT TO. The are not accredited with the Better Business Bureau and now I see why.

SHAME ON YOU INFINITY CARE INSURANCE. I HAVE POSTED ALL OVER MY SOCIAL MEDIA AND YELP ABOUT YOUR HORRIBLE COMPANY. YOU THINK BY NOT ANSWERING THE PHONE, YOU WILL NOT BE HELD ACCOUNTABLE? YOU ARE SADLY MISTAKING.

Reason of review: NOTHING WAS PROPERLY ACCOMPLISHED.

Monetary Loss: $4000.

Preferred solution: FIRE THE UPPER MANAGEMENT BECAUSE SERVICE FROM OPERATORS ALL THE WAY UP TO MANAGEMENT IS SPECTACULARY NON-PRODUCTIVE, INSOLENT BEYOND MEASURE. THERE IS NO ACCOUNTABILITY. YOU DO NOT CARE ABOUT RESOLVING THE ISSUES AT HAND AND YOUR EMPLOYEES REFECT THAT..

Infinity Insurance Cons: No respond for car damage payment, Payment, Supervisor, Suspicious of business.

Location: Thousand Oaks, California

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Guest

I FEEL YOU I PLAN ON DOING THE SAME. I ALREADY REPORTED THEM TO THE BBB FROM WHERE PART OF MY LOW PAYMENT CHECK CAME FROM IN AL... I AM BLOGGING AND TELLING EVERYBODY ABOUT THEM.

Guest

Please contact the Investigative Unit at KNTV. They are looking to do a story. Tell them yours!!!

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