For weeks now our claims rep has told us the "check was in the mail" - we have received nothing and now he is not returning phone calls or emails. We have several unpaid bills with the body shop now and they have basically impounded our car until we pay. Their customer...Read more
They have me in collections for the amount of $384 they claim I owe for excluding drivers in my home after I cancelled my insurance policy almost a year ago. I just found out that its showing in my credit report, ruining my credit reputation. So I contacted Infinity...Read more
I Had an illegal alien drunk with no license hit my car with me not even in it , and flee the scene. .He was charged with DUI Leaving the scene of an accident Driving on suspended or revoked... and its all on parking lot security footage clear as day.....it took weeks...Read more
Infinity Insurance - This insurance company is Terribly bad.
They don't care about the clients. Only about their own pockets. Glenn Raphael is the worst adjuster I have faced in my whole life. He was very rude and pretty much edged me to cancel my car insurance. He did not even worry about almost any detail I told him about the car accident.
Short Review on April 10, 2017
ninguno de los q trabaja ai a podido alludarme me piden la rrejistracion se las mando después me piden el título también se los mande ahora tengo semanas sin aseguranza pero el pago es el mismo
Infinity Insurance Customer Care Review
Don't waste your money, never use infinity insurance, everything is ok until you have a problem, after that is when the problem starts, very poor service, very rude service to clients, paying car insurance to INFINIY is to put your money in garbage can, don't lose your money with them, they're not gonna help you when you need it. Horrible experience, do not recommend to nobody!!!!
Short Review on February 06, 2017
Absolutely horrific customer service is the absuloyte worse I ever experienced good luck getting them to take any fkn claims
Infinity Adjuster will never respond at all. I am struggling to obtain my car check, because I am not at fault and Infinity Customer service is so worst, they don't care about their own customers. The other party's insurance company is better at following up than my...Read more
I bought Infinity car insurance through TAGS. I set up automatic payments through my bank. A month after, Infinity contacted me via text message that my payment was late. I paid over the phone. A month later, it happened again. Third month, same thing but I was charged...Read more
Infinity is a fraud back in 2012 someone backed up into my vehicle I called Infiniti and they told me they were investigated and then the week later. They told me they were going to cancel my insurance because I did not report someone in the house. Which is not true...Read more
This is unacceptable that a company like your delay more than 2 1/2 months our case. I had to go with my insurance, and they told me THAT'S INFINITY.... Infinity's customer got 2 tickets from the police, then the appraisal was lower than the damage and then Infinity...Read more
The worst experience ever. It was a hit and run. I suffered several herniated discs in my neck and was going to therapy. They made me meet with one of their chiropractors for 15 minutes who then decided it wasn't necessary for me to go to Therapy anymore and without...Read more
Customer service are very rude and the manager too. Was not happy with there service. It a scam. They rip me off and charging extra money without telling anyone they raise your insurance for no reason with no accident or anything. The manager told me the reason why is...Read more
Worst insurance carrier I was rear ended and my car still has not been fixed. My adjuster Ronald Han is the worst and his supervisor Carmen brown is even worse she hasn't even returned my calls. My car has just been sitting on my drive way and they didn't even get me a...Read more
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