Clio Ntt
map-marker Cartersville, Georgia

Awful Insurance Company; Communication

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I decided to go else where for my insurance, and also moved in the meantime. I forwarded my address like most people do when they move to make sure they receive any mail left behind. I was unaware there was any remaining balance, and still am. As of now I'm waiting for a breakdown to verify whether it is accurate. They will NOT even call or email you as a form of contact, only mail which I never received until I noticed it on my credit report. Over $129.00, and no other contact they go against my credit report. They were a terrible company when I was insured by them, and after! DO NOT get insurance from this company, there are so many better companies than to deal with the headache of this one.
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Loss:
$129
Cons:
  • Lack of help honesty attitude unfair practices
Reason of review:
Problems with payment

Preferred solution: Correction on Credit Report

Anonymous
map-marker Pilot Mountain, North Carolina

More than 120 days to investigate, verify insurance claim

My accident happen 4/25/16. INFINITY just sent me this week a letter still saying they are investigating this claim. I got the police report months ago from AAA also AAA already have repaired my car and is using it immediately unfortunately I don't have rental car coverage on my car but this accident was caused by INFINITY's customer. This is not acceptable to wait almost haft of the year for this the inconvenience not of my fault. I hope INFINITY customer realize that this company is practicing terrible business practice of not paying claimants. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. Ed
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Reason of review:
Order processing issue
Anonymous
map-marker Pompano Beach, Florida

Infinity Insurance Auto Claim Review

Their service stinks. Their customer hit my car and ran. Now they are giving me.***. My.parked cat hit as I stood by
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Reason of review:
Problems with payment
Tirso Yjx
map-marker Miami, Florida

BE CAREFUL MIAMI INFINITY POLICY HOLDER OF FUTURE ONES!!!!!!

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BE CAREFUL MIAMI INFINITY POLICY HOLDER OF FUTURE ONES!!!!!! GET RID OF THIS COMPANY ASAP IN YOU ARE WITH THEM. THEY ARE CHEAP BUT DO NOT REPRESENT YOU IN ANY MANNER!!!!. THEY DO NOT CARE ABOUT YOU!!!! DO NOT GET INFINITY INSURANCE !! THEY ARE THE WORST. DO NOT PURCHASE INSURANCE THROUGH THIS COMPANY! FRAUD, FRAUD, FRAUD! This is a scamming insurance company and the only thing they do is steal your money. My dad was an infinity insurer for the last three months and he had an accident at fault and they immediately canceled his policy to avoid paying my dad car damage and the other party involved damage.
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Cons:
  • Suspicious of business
  • Customer service
1 comment
Guest

how did you handle it?

Anonymous
map-marker Los Angeles, California

Infinity Insurance Auto Insurance Review

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I've Been with this insurance for many years have multiple cars in my policy and instead of getting discounts the installments keep going higher, time for a change in insurance, disappointment.
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Reason of review:
Pricing issue
Anonymous
map-marker Rancho Mirage, California

Infinity Insurance Customer Care Review

Infinity Insurance is the worst company, go away for your car. They never anwser, too long time to resolve a claim and never solve them.
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Infinity Insurance Auto Claim Review

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Terrible worst out there !! Don't ever ever ever go with them they threaten and lie
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Reason of review:
Poor customer service
Anonymous
map-marker Fort Lauderdale, Florida

Short Review on May&nbs-04:00;09,&nbs-04:00;2016

Infinity Insurance - Simple Review #1462825053
Mother Fuckinq *** *** insurance,y'all niggas *** up wit that *** tryna still ppl money out there.
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Anonymous
map-marker West Covina, California

RUN AWAY...FAR FAR AWAY!!

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I have never experienced such poor business etiquette in my life! I filed a claim the same day as the Infinity policyholder rear ended me. To date, I have no call yet I average 5 calls PER DAY to the adjuster. This is not right! I am not at fault and they need to take responsibility for this! The rear of my vehicle was hit so hard that its not driveable and is sitting in front of my home not being repaired. Yes I could go through my insurance but why? I was not the cause of this accident! It really urks me that cheesy mickey mouse companies like this are not better regulated!
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Cons:
  • Customer service
Reason of review:
Bad quality
Anonymous
map-marker Vista, California

Infinity Insurance Auto Insurance Review

Terrible bs of a car insurance company buyer beware buy anywhere else and save yourself the nightmare to deal with infinity *** artirst fraudalent rates and bad experience if u ever have to need what you think u are buying stay away from infinity period!
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Reason of review:
Poor customer service
Anonymous
map-marker Fort Worth, Texas

Infinity Insurance Auto Insurance Review

Will never get this auto insurance they do not do or pay especially when u pay your policy every month on time just everything about them is fishy!
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Reason of review:
Bad quality
Anonymous
map-marker Los Angeles, California

Infinity Insurance Auto Claim Review from Los Angeles, California

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Infinity Insurance is wack 20 days into my rental car they notified me and let me know they had a limits issue and they would not cover my rental car stuck me with a $750 bill when I was hit by a drunk driver which place me in the hospital the next day and physical therapy each week thereafter Infinity should be ashamed of their self to be called an insurance company whack.... that's how you treat victims of people that you ensure that are drunk drivers I understand a simple fender-bender but not a *** drunk driver who put me in the hospital.... put me out of work the last three and a half weeks and then hit me with a 750 Dollar Rental Car..
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Reason of review:
Problems with payment
Anonymous
map-marker Tampa, Florida

Infinity Insurance - Review in Insurance category from Tampa, Florida

They are horrible insurance ,and dont want to pay for the damages. They lie in their reports to not pay more. The government needs to pay close attention to them because, their doing alot of things wrong. They need to be out of business.
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Reason of review:
Problems with payment
Anonymous
map-marker Pisgah, Alabama

Short Review on May&nbs-04:00;31,&nbs-04:00;2016

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I received settlement from Infinity which they included the names of lien holders but nowi catgut any answers on yheprocess of getting either the check cashed or deposited so i can pay the lien holders who are now wanting their money This is the worst company ive ever dealt with especially jut to have someone call you back
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Reason of review:
Problems with payment
Anonymous
map-marker Birmingham, Alabama

You need to understand insurance

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Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage has to be accepted. That means if someone lets their friend drive their vehicle everyday, that may NOT be covered. This is what the insured SIGNED UP FOR. This is for any insurance company, not just Infinity. Infinity, along with all insurance companies must comply with California State Law. If an insured lies to the insurance company or refuses to cooperate the hands of the insurance company become tied. Some helpful policy info: READ WHAT YOU SIGN!!! do not try to say "oh they didn't tell me that". people don't have 2 hours to read every word on a document to you. Put your big boy/girl pants on and read what you're signing. This is a legally binding contract! -If you're not sure about your coverages ASK! Before you let Uncle John borrow your car, call your insurance company and ask if he's covered! You are not paying for Uncle John to drive your car! You are paying for you to drive your car that's why only your name is listed! This could cause your claim to be denied! -Be responsive to your insurance company. The more quickly you get the documents/questions needed to be answered, answered the more quickly your claim can move forward. Some helpful tips if you're involved in an accident: - insist on a police report everyone is all apologies at the scene, but how quickly they change their minds once they get home! - try to get an independent witness to give their information. The version of events from people in your vehicle will not hold much weight! In fact, most insurance companies will not interview them!- memorialize your conversations with the other party in writing (email or text messages). SAVE THEM! If they admit fault this can be the difference between your claim being denied and being accepted!-take as many pictures as you can (wide view) at accident scene. This can help adjusters see exactly where the accident occurred! Also take pictures of the other vehicle including license plate. Also take pictures of the other person driving the vehicle. - if you cannot afford to repair your vehicle if something happens to it, carry collision coverage with only a deductible as high as you can afford. Don't get a $1,000 deductible that YOU signed up for and then whine that it's too much! You select all of your coverages! - your insurance only goes up if you are over 51% at fault for an accident AND cause over $1,000.00 in damage and/or cause bodily injury. Filing a claim with your carrier does not necessarily make your rates go up! (prop 103)- Make sure you obtain rental coverage if you desire (only like $20.00 more per 6 months) and uninsured motorist coverage (relatively inexpensive). - When driving BE ATTENTIVE! Most accidents are preventable!!! When driving through an intersection as you approach keep your eyes peeled for people running through the red, people turning left in front of you, people making a right in front of you, people making sudden lane changes etc. You are ASSUMING part of the risk when driving on the road with other drivers. An accident CAN happen even with the most attentive driving Good luck! Signed, Anonymous insurance adjuster
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Reason of review:
to help
1 comment
Guest

If your recommendations were that simple, we wouldn't need insurance or were living in Cuba where traffic is not an issue. Do your job and serve your customer with integrity!

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