Not resolved
2.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

I bought Infinity car insurance through TAGS.I set up automatic payments through my bank.

A month after, Infinity contacted me via text message that my payment was late. I paid over the phone. A month later, it happened again. Third month, same thing but I was charged $30 extra.

I visited my banker who insisted that no request was made to release money to Infinity. I called TAGS. They asked me to call Infinity. I called Infinity, asking for my money back.

I claimed that I was set up because they did not contact my bank and I had no way to know that I was going to default on payments. I had given them my financial information to avoid this situation in December and they had three months to do so. I felt they were at fault. They said they had no information on file to show that bank payments were denied.

I could get no eplanation why it took three months to tell me that I was being charged late fees. I thought it seemed awfully convenient and profitable for Infinity. I asked them to contat TAGS to see why my bank payments were not being made. Then the rep said his phone line did not allow outgoing calls but he would be happy to set up payments with my bank for the next payment.

I declined, choosing instead to continue paying via phone.I ended up having to pay the extra $30

Review about: Infinity Insurance Auto Insurance.

Reason of review: Problems with payment.

Had an Experience with Infinity Insurance?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Progressive Insurance - Progressive Auto Insurance - Forces Lawsuit Progressive Insurance "I've become obsessed since Progressive totaled my 1995 Miata , Sept. 9, 2016, after one of their insured hit it. I have experienced the same treatment from their adjuster, Bianca..." Read more Infinity Insurance - Insurance Claim Review from Brooklyn, New York Infinity Insurance "So infinity client hits my truck while it were (PARK)not bothing no one. So the first request they gave me was they needed a report from they client okay they..." Read more AARP SCAM to enlist membership of elderly Aarp "I have received several notices that my membership confirmation dues have not been paid. I have never joined AARP as in my situation, none of their benefits would help me...." Read more Farmers Insurance Group - "Do the right thing!" Farmers Insurance Group "I deal with all insurance carriers and farmers is one of the worst. I am a roofing contractor in Colorado and have 2 clients one husband & wife 40 +..." Read more Skechers - Defective Sports Shoes Skechers "My name is Mayank Jain (+919350172012) from India I purchased Skechers sports shoes a month back. Although its my 3rd purchase. I purchased the shoes for my wife around 3-4..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more