Manufacturer: Infinity Insurance Category: Claims Clear all filters (17 of 17 reviews match)
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This is unacceptable that a company like your delay more than 2 1/2 months our case.I had to go with my insurance, and they told me THAT'S INFINITY.... Infinity's customer got 2 tickets from the police, then the appraisal was lower than the damage and then Infinity did...
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Infinity Insurance Auto Claim
#1009397
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She specifically told me the payment for repairs would be sent to the auto body shop directly. After a month I still was unable to get my car because they hadn't received the payment, forcing me to stay in the rental beyond my 30 day limit. They refuse to extend...
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Infinity Insurance Auto Claim
#990342
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Worst insurance carrier I was rear ended and my car still has not been fixed.My adjuster Ronald Han is the worst and his supervisor Carmen brown is even worse she hasn't even returned my calls. My car has just been sitting on my drive way and they didn't even get me a...
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Anonymous
Patrick

rear ended by one of their insured. She apologized at the scene, wont talk to inifinity to give her statement. they are going to deny the claim and leave me with a wrecked car...

Anonymous
Unhappy

I agree with you. I had an accident 4 months ago and when I called them too to report the accident they told me my policy was canceled the day before it happened. I never got...

Product
Infinity Insurance Auto Claim
#989577
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Infinity Insurance Auto Claim Review

#977610
1.7
Well I was involved in an accident where I got broadsided called the agent or the I guess the person that does the claims and I called him nine times nine 3 return calls in a month call his boss three times no return call although the adjuster did call me back three out of the nine times
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Infinity Insurance Auto Claim Review

#954189
1.0
Infinity customer ran a red light striking my car and I have three witness to confirm I had the protected arrow and they have denied the claim.
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Infinity Insurance Auto Claim Review

#927468
Their service stinks. Their customer hit my car and ran. Now they are giving me.***. My.parked cat hit as I stood by
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Infinity Insurance Auto Claim Review

#863859
I crash my mother law car and they did pay for the accident they took the car left it in a action I had to pay to get car back they never pay a single cent for the accident we feel like they committed fraud to us I still have the car in my drive way all beat up I have pay out my pocket 7000$ to fix my mother in laws car wow I feel like infinity just took the money......
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These crooks is telling me that because their at fault client who refuses to give them a recorded statement they might have to deny my clsim even though they hsve a clear cut police report and it points to thrir driver as solely responsible for my total loss dhen he...
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Anonymous
Robert Henderson

Do yourself a favor next time and get your insurance company on the phone ASAP after the accident. Give your phone to the person that hit you so they can admit fault right the...

Anonymous
Anonymous

You are correct. You need to sue the other driver. The insurance company has done nothing wrong

Product
Infinity Insurance Auto Claim
#948178
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I had filed a claim with them for an accident that involved their customer that had rear ended me.It took 5 phone calls from me for their rep (claims adjuster) to call me and 2 phone calls to the supervisor. She was very rude. First she told me the driver was not...
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Product
Infinity Insurance Auto Claim
I didn't like
  • Lack of help honesty attitude unfair practices
  • Suspicious of business
  • Nightmare
#926641
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Infiniti are super quick to take my money for payments and super slow to provide me with a service. Been waiting 2 months and still no news on my claim. No one answers the phone and when they do they do they send me to an unmanned answer machine. Feels like I'm dealing...
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Anonymous
Anonymous

This by far is the worst insurance company out there. I had an accident 4 months ago I have tried to get the guy who is suppose to help me Ron Han on the phone or by email. He...

Product
Infinity Insurance Auto Claim
#914533
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My accident happen 4/25/16. INFINITY just sent me this week a letter still saying they are investigating this claim. I got the police report months ago from AAA also AAA already have repaired my car and is using it immediately unfortunately I don't have rental car...
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Infinity Insurance Auto Claim
#910752
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they are really bad,does not take care of customer claim,they do what ever they want.They took my car in orden to review the damage, that take three week.Then they sent it to the mechanic who take three week more.The damage was not fix it completely and they never...
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1.0
Product
Infinity Insurance Auto Claim
I didn't like
  • No sense of urgency
  • Service
  • Lack of communication with adjuster
#907908
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It has been a hassle with this insurance company , I got hit by one of theit insured, and there is no professionalism or empathy at all, you call the customer service and the hang up on you, you request a supervisor and they never available, i had to wait 12 days from...
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Product
Infinity Insurance Auto Claim
#905679
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I have never experienced such poor business etiquette in my life!I filed a claim the same day as the Infinity policyholder rear ended me. To date, I have no call yet I average 5 calls PER DAY to the adjuster. This is not right! I am not at fault and they need to take...
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1.0
Product
Infinity Insurance Auto Claim
I didn't like
  • Customer service
#863756
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