Infinity Insurance Auto Claim Reviews

1.3
(4 reviews)
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These crooks is telling me that because their at fault client who refuses to give them a recorded statement they might have to deny my clsim even though they hsve a clear cut police report and it points to thrir driver as solely responsible for my total loss dhen he rearended my vehicle.these criminals need to be stopped on their trsckx .if they continue to do this to me i zm going through the court system
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I had filed a claim with them for an accident that involved their customer that had rear ended me.It took 5 phone calls from me for their rep (claims adjuster) to call me and 2 phone calls to the supervisor. She was very rude. First she told me the driver was not insured, then I told her the passenger was insured and it was his car. She then said a field adjustor would call me and come to see the vehicle. All this took 14 days. Finally the field...
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I didn't like
  • Suspicious of business
  • Lack of help honesty attitude unfair practices
  • Nightmare
#926641
Infiniti are super quick to take my money for payments and super slow to provide me with a service. Been waiting 2 months and still no news on my claim. No one answers the phone and when they do they do they send me to an unmanned answer machine. Feels like I'm dealing with gangsters and swindlers rather than a reputable insurance company. My car was totaled by theft and infiniti investigators made me feel like the criminal with their good...
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My accident happen 4/25/16. INFINITY just sent me this week a letter still saying they are investigating this claim. I got the police report months ago from AAA also AAA already have repaired my car and is using it immediately unfortunately I don't have rental car coverage on my car but this accident was caused by INFINITY's customer. This is not acceptable to wait almost haft of the year for this the inconvenience not of my fault. I hope...
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they are really bad,does not take care of customer claim,they do what ever they want.They took my car in orden to review the damage, that take three week.Then they sent it to the mechanic who take three week more.The damage was not fix it completely and they never prorogued the car rent for more than 30 day.I WAS NOT ABLE TO SPEAK WITH THE SUPERVISOR,THEY DID NOT PUT HIM ON THE PHONE AND GIVE THE EXCUSE THAT HE WAS NOT THERE.I am completed...
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1.0
I liked
  • Worst nightmare ever
I didn't like
  • No sense of urgency
  • Horrible customer service
  • Service
#907908
It has been a hassle with this insurance company , I got hit by one of theit insured, and there is no professionalism or empathy at all, you call the customer service and the hang up on you, you request a supervisor and they never available, i had to wait 12 days from the ay of accident for them to make an estimate, all that time i had to be traveling back and forth with my daughter with an open heart surgery on buses they didnt even bother on...
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I have never experienced such poor business etiquette in my life!I filed a claim the same day as the Infinity policyholder rear ended me. To date, I have no call yet I average 5 calls PER DAY to the adjuster. This is not right! I am not at fault and they need to take responsibility for this! The rear of my vehicle was hit so hard that its not driveable and is sitting in front of my home not being repaired. Yes I could go through my insurance...
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1.0
I didn't like
  • Customer service
#863756
Infinity Insurance is wack 20 days into my rental car they notified me and let me know they had a limits issue and they would not cover my rental car stuck me with a $750 bill when I was hit by a drunk driver which place me in the hospital the next day and physical therapy each week thereafter Infinity should be ashamed of their self to be called an insurance company whack.... that's how you treat victims of people that you ensure that are drunk...
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Got my car stolen from a parking garage.I called them to tell them about my car. Since day one they've been giving me a hard time. i met with one of the investigator on my case a month later, because they want to wait and see if my car was recovered. He was rude and nasty to us! treated us like we were the criminal instead of the victim. They finally pass along the case to a insurance adjuster, and we been sending emails and calling. When we...
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Infinity Insurance Auto Claim Review

#927468
Their service stinks. Their customer hit my car and ran. Now they are giving me.***. My.parked cat hit as I stood by
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Infinity Insurance Auto Claim Review

#863859
I crash my mother law car and they did pay for the accident they took the car left it in a action I had to pay to get car back they never pay a single cent for the accident we feel like they committed fraud to us I still have the car in my drive way all beat up I have pay out my pocket 7000$ to fix my mother in laws car wow I feel like infinity just took the money......
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Infinity Insurance Auto Claim Review

#836137
1.9
Worse service ever ! I submitted a claim a month ago and they haven said when their fixing the Car
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