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1.0

I was hit by one of their policy holders on 4/26. Total loss and at fault.

They did not pay for storage so my car was sold from the storage facility. Was in a rental for over 2 months. No payment. This company has not been in contact with me or answered my calls.

I live in CA with so many of these offices nearby. I'm just gonna go to a few of them to see where my adjuster works. This is ridiculous. I have talked to a number of people who have them as an insurance carrier and they operate like a mom and pop business.

Don't waste your money.

Go with geico or even all state. They take care of their customers

Location: 1512 Washington Blvd, Montebello, CA 90640, USA

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Louise b Gji

Omg this is awful Iโ€™m so worried about my car itโ€™s in the garage and they are not returning my calls at all!! Omg that is absolutely awful Iโ€™m sorry that happen to you!

Infinityinsurancecs2

Hello SuddenSparrow, We are sorry to have learned about the negative claims experience and for any inconvenience this may have caused you. Please accept our apologies and we kindly ask that you forward a policy or claim number to our email: mobile.inquiries@ipacc.com to help you with this matter.

Thank you for your time and have a nice day. -Orlando, CS Consultant

K R Odj
reply icon Replying to comment of Infinityinsurancecs2

I have done that. No response. No help.

Infinityinsurancecs2
reply icon Replying to comment of K R Odj

Good afternoon SuddenSparrow, I understand how disappointed you must have been with the length of the claims process. I hope this situation can be mended to everyone's satisfaction.

Please send us your assigned claim number to the following email: mobile.inquiries@ipacc.com to have the adjuster provide you with an update and carefully review your file with you.

Thank you and have a wonderful day. - Orlando, CS Consultant

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