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I was involved in an accident 5/15/18 the other driver who had infiniti caused the accident, he cut off my vehicle merging into the lane when he did not have the right of way, caused a three vehicle accident ran away from the scene was apprehended about a mile down...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Day ShabbyFoxTerrier,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience...

1.0
#1273643
On April 4 someone broke into my truck, damaged my door, stole my car stereo w/Bluetooth touch screen ( covered in my policy) as I have comprehensive coverage! They did a lot of damage! I call them and they are RUDE! I'm a customer of 10 years!!! Got my truck apprised...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Good MorningIdenticalGreyMouseLemur,We express regret to learn about your negative experience. That is definitely not the experience we want anyone to have.Please send us a po...

1.0
#1269770
Infinity Insurance - Terrible Scam Company
I was in an accident with an Infinity policy holder and this experience has been a nightmare. They do not answer the phone, nor return phone calls, only send you snail mail correspondence to slow the process as much as possible. They clearly have no interest in...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Good Morning UttermostPolarBear,We're sorry to learn about your negative experience. That is certainly not the experience we want anyone to have. Please send us a policy/claim...

1.1
#1269312
I was in a car accident April 25 2018 where the other driver had Infinity. it’s been a month since the accident I never once received a phone call from infinity they never returned any of my phones calls. And today they call to say they find there driver 100% at falt...
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Infinityinsurancecs1
Infinityinsurancecs1
Infinity Insurance Verified Representative

Good Day FailingFish,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience we m...

1.0
#1264569
Infinity Insurance - Fed up!
Infinity Insurance - Fed up!
Infinity Insurance - Fed up!
Infinity Insurance - Fed up!
Nephir Perez (Adjuster) and Luis (Investigator) have had me waiting on them like a dummy. I was a victim of an accident which occured on Friday morning, April 27th of 2018. An appraiser, Chris Huges came on Monday, May 7th of 2018 to take pictures of my car. He said...
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Infinityinsurancecs1
Infinityinsurancecs1
Infinity Insurance Verified Representative

Good Day FullBoykinSpaniel,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenienc...

1.0
#1252604
My car was rear ended 6 months ago by one of their drivers. This company will give you the run around and keep switching people to handle your claim so they can prolong the process. 6 months and still no check. I am pretty sure ill have to take them to small claims...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Day SoggyAlpineDachsbracke,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We sincerely apologize and under...

1.1
#1241867
Four months later I still have not received my check for my total loss! They do not pick up your phone and tell you to figure it out on your own.
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Infinityinsurancecs1
Infinityinsurancecs1
Infinity Insurance Verified Representative

Good Afternoon anonymous,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience ...

#1237471
I was hit by an car that had infinity insurance. Their car hit and ran and it took over 2 miles, a red light and me taking pictures of the license plate and driver for them to pull over. They refused to give me their name or insurance info so the CHP was called it....
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Infinityinsurancecs1
Infinityinsurancecs1
Infinity Insurance Verified Representative

Good Day,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience we may have caus...

1.0
I didn't like
  • Customer service
#1234731
Infinity Auto Insurance is one of the worst insurance companies ever. I was trying to cancel my policy with them to repair my vehicle. I haven't drive my car in 3 months. I thought the process was going smooth. I submitted my letter stating I needed to cancel my...
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Infinityinsurancecs1
Infinityinsurancecs1
Infinity Insurance Verified Representative

Good Day,We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience we may have caus...

1.0
#1227997

Contact Infinity Insurance

Mailing Address:
Infinity Insurance
2201 4th Avenue North
Birmingham, Alabama 35203
United States
Phone:
(800) 782-1020
More

Infinity Insurance Products and Services

Infinity Auto Insurance is one of the worst insurance companies ever. I was trying to cancel my policy with them to repair my vehicle. I haven't drive my car in 3 months. I thought the process was going smooth. I submitted my letter stating I needed to cancel my...
Read more
InfinityInsurancecs
InfinityInsurancecs
Infinity Insurance Verified Representative

Good day,We apologize for any inconvenience. Please send us your name, policy number and a good contact number for you via email at mobile.inquiries@ipacc.com so that we may r...

1.0
#1214711