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Infinity Insurance - Thiefs

I need to speak to the main head of this Company you guys are stealing from me
1.0
Details
Product or Service Quality
#1385840
This company should not be allowed to do business. Their insured hit me from behind and they denied the claim. The letter said to call a certain department to contest the denial. When I called the phone number they gave, it was over an hour before the phone was...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Good morning, We are saddened to learn about your negative claims experience. That's definitely not the type of experience we want anyone to have. We apologize that you feel t...

#1377649
After many many years with only mild problems with Infinity we were astonished that they wanted to increase our yearly insurance to over $10,000 for a 2011car. Surely there must be an error so I called. Nope, that's what it says on their screen. Can't help me. Speak to...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Hello, SkinnyHippopotamus. We're terribly sorry to have learned about your unpleasant experience, as that's not the type of experience we want anyone of our consumers to have....

1.0
I didn't like
  • Customer service - lack of it
#1374530
I asked to cancel my policy and was informed there was a $20 cancellation fee. I told the agent I didn’t remember signing anything regarding a cancellation fee. He said I didn’t but they have to advise of that when canceling. After informing him that I will be...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Hi, thank you for contacting us with your concerns. We sincerely express remorse to have learned about this unpleasant experience. At your disposition, please send us a policy...

2.1
#1373837
Car accident 6/23/18.... guess whose car still isn’t fixed? No one calls you back, EVER! So it’s now October and I’m filing a complaint with the California department of insurance. This is absolutely ridiculous! Every document they have requested has been given to...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, We are sorry to learn about your negative experience. We certainly do not expect anyone to feel this way. Please know it is our goal to resolve all claims as qui...

#1372534
I received a PERSONAL AUTO DECLARATION stating that I am being charged as an uninsured motorist, since they did not receive a response to renew my policy. To be honest, I was out of the country. I called to inquire why my rates increased 4X and the representative...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, Thank you for contacting us with your concerns. We are terribly sorry to hear about your negative experience. We also apologize if you were having trouble gett...

1.3
I didn't like
  • Service
  • Never answer phone
  • Customer service
#1371247
my husband an myself are insured by this poor worthless company for sure they have no problem taking your money but when you get into a accident they will do anything to get out of it, my husband has full coverage insurance with them an he was driving a vehicle he had...
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Anonymous
JORGE PAULOVICH

I agree, I had an accident as I was parked at the post office and one of their clients hit my door and even though she told me she was sorry the insurance says it was not her ...

InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, Thank you for reaching out with your concerns. We are very sorry to learn about your negative claims experience. This is not the feeling we want anyone to have...

#1361014
Omg the worst insurance company I’ve had to work with. My boyfriend was involved in an accident with a person that has this insurance company and omg the guy there called effron and manager ruby never ever return calls we have heard nothing!!!!! I’ve left 20 voicemails...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, We are terribly sorry to hear about your negative claims experience. We certainly do not expect anyone to feel this way. We understand how frustrating long hold ...

Anonymous
Anonymous

You should turn it into your insurance company, it could take months to get a response and most likely find an excuse to not pay.

1.0
#1360130
We were in a hit in run accident. We submitted a claim, the adjuster said we would be responsible for deductible and said the damage would be less than the deductible. Took the Mercedes into another garage and it was double the price we were quoted. I have called...
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Anonymous
JORGE PAULOVICH

INFINITY PEOPLE WATCH OUT THIS INSURANCE COMPANY IS HORRIBLE, THEY DO NOT CALL BACK AND THEN THEY DO NOT PAY CLAIMS. ANYONE KNOWS WHAT TO DO IN A CASE LIKE THIS? I WAS TOLD TO...

InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Day, Thank you for taking the time to contact us with your concerns. We greatly value your feedback. We are sorry to learn about your negative claims experience. This is ...

#1359268
i called infinity to remove a car from my policy and the bill is still the same the women i talk to didnt have no knowledge and they send the policy 2 weeks early they need to up date this information asap to get the payment arranged correctly IF THEIR STAMENTS ARE PRE...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Day, We are sorry to hear about your experience with your policy billing. We would be more than happy to review your policy and look into what happened and provide you wi...

1.0
#1359021