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Good morning, I have a car secured with you, but I went to live abroad and I need to override my policy. What the next steps would be. Waiting for your prompt response, I say goodbye carefully... JOSE ALFREDO VÁSQUEZ Policy Number 109910809748001-02967
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning Jose, Thank you for contacting Infinity Auto Insurance and for the information provided. In order to better assist you with your request, and to protect your priv...

#1443717
Infinity car insurance told me they did not offer insurance at my new residence in another state.I told them I have a new policy with another insurance company.They wrote me a letter saying my infinity policy will end on the 10th of the month,and sent me a small refund...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, Thank you for contacting Infinity Auto Insurance. We are terribly sorry to hear about this experience. We do not want anyone to feel this way and would like to r...

1.0
I didn't like
  • Greed
#1436610
Infinity Insurance - Horrible rude customer care
Please refer to the photos I’m going to attach I have I asked to be contacted by this lady Sarinah supervisor and she refuses to do so ! Instead she reaches out to me about the complaint I have against her this is the most disgusting business and I will no longer be a...
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Infinityinsurancecs2
Infinityinsurancecs2
Infinity Insurance Verified Representative

Good Morning PointedLabradorRetiever180, Thank you for contacting Infinity Auto Insurance Company. We terribly sorry to learn that you feel that way. That is the the type feel...

1.0
#1434160
EXCESSIVE PAYMENTS !!!!!! Again excessive payments outrageous!!!!!
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, Thank you for contacting us with your concerns. We are sorry to hear you are not satisfied with our prices. We are constantly working to provide great coverage...

1.0
#1430375
Rear ended by an Infinity insurance client. Was told would receive 9% of my total repair costs. AND that Infinity has 2 YEARS to pay me my whole 9%! Now can’t get a real live person if my life depended on it. Leave msg every day!
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, Thank you for taking the time to contact us with your concerns. We are sorry to hear about your unpleasant claims experience. Please know it is our goal to resol...

1.0
#1428744
Accident on Dec 8th by Infinity customer. Reported claim on 8th. Jonathan from Infinity called once and vanished ever since. Can’t be reached by phone. Adjustor Roy was assigned. Never visited nor reachable by phone. Car still sitting in my lot to be repaired. No call...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, Thank you for taking the time to contact us with your concerns. We are sorry to hear about your negative experience and the lack of communication from your adj...

1.0
#1427097
I HAVE AN ACCIDENT WHERE MY CAR WAS PRONOUNCED TOTAL LOSS BY THE ADJUSTER AND SHE DECIDE TO PAY THE CAR TO MY LOAN COMPANY ,AFTER A MONTH CONTACTED ME TO TELL ME THAT I NEED TO PAYBACK THE MONEY THEY PAID TO THE LOAN COMPANY ,NOT TO ME MORE THAN $10,000 I I TOLD THEM...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, Thank you for taking the time to contact us with your concerns. We are sorry to hear that you are unhappy with your claim outcome. Please send an email to mobile...

Anonymous
Anonymous

That all capital letter format is antagonizing.

#1424037
This company is the worse run I paid my insurance 3 months early every month before the due date and they still charged me a 35.00 eft for 3 months after I cancelled my direct deposit the supervisor Mayella who was rude and lied about our prior conversation I will...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Morning, Thank you for taking the time to provide your valuable feedback. We are sorry to learn about your negative experience. This is not the way we want our customers ...

1.2
#1423670
I was in an accident a few months ago and it was not my fault. A claim was never filed by myself but because I let the company know they filed a claim and sent me a check. Now im trying to renew with the same company and the accident is showing up as an at fault...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, Thank you for taking the time to contact us. We are very sorry to hear about this mishap and would like to assist you. In order to do so, please send us an ema...

#1419678

Contact Infinity Insurance

Mailing Address:
Infinity Insurance
2201 4th Avenue North
Birmingham, Alabama 35203
United States
Phone:
(800) 782-1020
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Infinity Insurance Products and Services

My car was in an accident on 11/18/18. I filed a claim. The Infinity policy holder was at fault for the accident. An appraiser came out and gave an estimation of damages. I was told that the company was waiting for the policy holders statement. To this date 12/4/18, I...
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InfinityInsuranceCS3
InfinityInsuranceCS3
Infinity Insurance Verified Representative

Good Afternoon, We are sorry to learn that you are having trouble contacting your adjuster. We certainly do not expect anyone to have this kind of experience. We would like to...

1.0
I didn't like
  • No respond for car damage payment
  • Customer service - lack of it
  • It has been a horrible experience
#1414930