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I had an accident on oct. 23 and that totaled my car. since it was a 2006 bmw 325I the compensation was only $5000.00 which I have not received as of yet. It is now 01/06/2018. They were overnighting some paperwork that I need to sign. My wife received a call yesterday...
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I didn't like
  • Never answer phone
#1163907
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Llevo más de una semana comunicándome para un reclamo y no logro comunicarme con la persona q tiene mi proceso es una falta de respeto de ustedes voy a escribirle a todo el mundo para q vean el robo tan grande de parte de ustedes para cobrar es muy rápido pero para...
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1.0
#1162858
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Infinity is a scam! I initially put my wife and I, on the policy. I received a call from a insurance agent asking me about my household members. I made the mistake of mentioning my step son who is special needs, doesn't have a license, and will never, ever, drive....
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#1147136
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Infinity Insurance - Worst company ever!

Infinity Insurance
#1138681
1.1
Details
It’s been over a week and I can’t even get anyone on the phone or get the repair guy to come out and even estimate what the repairs while he let alone get quotes and get the car in the shop. I called and asked to speak to a manager three times to no avail never got a callback. I would avoid this company at all cost
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Infinity Insurance - This insurance company is Terribly bad.

Infinity Insurance
#1082407
1.3
Details
They don't care about the clients. Only about their own pockets. Glenn Raphael is the worst adjuster I have faced in my whole life. He was very rude and pretty much edged me to cancel my car insurance. He did not even worry about almost any detail I told him about the car accident.
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Billing Practices
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Short Review on April 10, 2017

Infinity Insurance
#1032603
ninguno de los q trabaja ai a podido alludarme me piden la rrejistracion se las mando después me piden el título también se los mande ahora tengo semanas sin aseguranza pero el pago es el mismo
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Infinity Insurance Customer Care Review

Infinity Insurance
#1020587
Don't waste your money, never use infinity insurance, everything is ok until you have a problem, after that is when the problem starts, very poor service, very rude service to clients, paying car insurance to INFINIY is to put your money in garbage can, don't lose your money with them, they're not gonna help you when you need it. Horrible experience, do not recommend to nobody!!!!
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The accident was over 15 months ago, they only want to pay half the medical damage and give me fifty bucks!!! I missed so much work and school!!! WORST COMPANY EVER!!!! Do your homework! Do your research!! They do not cover their customers interest. And, this is making...
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1.0
#1147024
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For weeks now our claims rep has told us the "check was in the mail" - we have received nothing and now he is not returning phone calls or emails. We have several unpaid bills with the body shop now and they have basically impounded our car until we pay. Their customer...
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#1120456
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They have me in collections for the amount of $384 they claim I owe for excluding drivers in my home after I cancelled my insurance policy almost a year ago. I just found out that its showing in my credit report, ruining my credit reputation. So I contacted Infinity...
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2.1
#1114102
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I Had an illegal alien drunk with no license hit my car with me not even in it , and flee the scene. .He was charged with DUI Leaving the scene of an accident Driving on suspended or revoked... and its all on parking lot security footage clear as day.....it took weeks...
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1.0
#1067264
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Infinity Adjuster will never respond at all. I am struggling to obtain my car check, because I am not at fault and Infinity Customer service is so worst, they don't care about their own customers. The other party's insurance company is better at following up than my...
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#1064293
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I bought Infinity car insurance through TAGS. I set up automatic payments through my bank. A month after, Infinity contacted me via text message that my payment was late. I paid over the phone. A month later, it happened again. Third month, same thing but I was charged...
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2.8
#1058515
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Infinity is a fraud back in 2012 someone backed up into my vehicle I called Infiniti and they told me they were investigated and then the week later. They told me they were going to cancel my insurance because I did not report someone in the house. Which is not true...
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1.0
#1015769
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