Infiniti are super quick to take my money for payments and super slow to provide me with a service.
Been waiting 2 months and still no news on my claim.
No one answers the phone and when they do they do they send me to an unmanned answer machine.
Feels like I'm dealing with gangsters and swindlers rather than a reputable insurance company.
My car was totaled by theft and infiniti investigators made me feel like the criminal with their good cop/bad cop approach. I'm totally disappointed with this bad service.
The staff appear to be trained to move me along and deliberately delay the process.
I'm experiencing an awful service.
Product or Service Mentioned: Infinity Insurance Auto Claim.
Reason of review: Poor customer service.