I was rear ended by a client of Infinity Insurance, he got out of his
vehicle and handed me his insurance information out of the glove box.
I called and filed a claim, they came out and gave me an appraisal
and said an adjustor would contact me.
I called and called for days with no return call. Finally they called and
told me they would not be paying my claim as the claimant said
he was not driving the vehicle. The insurance company still should
have paid it as their client obviously let the man drive his truck but
they will not do what they are suppose to do. Horrible Company!!!
This person wrote the review because of "will not fix my vehicle" at Infinity Insurance. Reviewer claimed that he or she lost $1500 and wants Infinity Insurance to "my car fixed as it should be".
The most disappointing in user's experience was horrible customer service and will not pay claim. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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